Immediate Customer Service Advisor Vacancy at Manchester Airport M90 | Apply Today with StaffDirect
StaffDirect is actively recruiting an experienced and personable Customer Service Advisor for an immediate temporary placement at Manchester Airport M90. This is a fantastic opportunity for an ASAP start, offering competitive pay, flexible shift patterns, and the potential for ongoing work leading to permanent opportunities for the right candidate. We are a leading recruitment and temporary staffing agency specialising in connecting talented individuals with urgent roles across the North West, including key positions like Receptionist, Multi-Drop Driver, and Traffic Marshal / Banksman. If you thrive in a fast-paced environment and are looking for a role where you can make a real difference to the passenger experience, we want to hear from you.
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Location
Manchester Airport M90
Terminals 1, 2 & 3, Surrounding Areas
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Start Date
ASAP / Immediate
Urgent Hiring Now
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Pay Rate
£12.50 - £13.50 p/h
+ Holiday Pay & Benefits
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Duration
Temporary
Temp-to-Perm Pathway
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Customer Service Advisor Job Description & Role Overview
As a Customer Service Advisor at Manchester Airport M90, you will be the frontline ambassador for one of the UK's busiest and most important transport hubs. This is a pivotal role where you will directly shape the passenger experience, providing essential information, resolving queries, and ensuring smooth operations within the terminal. You will be working for a prestigious client of StaffDirect, a major service provider at the airport known for its commitment to excellence and passenger satisfaction. The environment is dynamic and fast-paced, offering a unique and rewarding challenge every single day.
Applying for this role through StaffDirect gives you the advantage of a specialist recruitment partner who understands the specific demands of airport-based customer service. We manage the entire onboarding process efficiently, ensuring you can start your new position without delay. Beyond this immediate vacancy, registering with us opens doors to a wide array of roles across Greater Manchester and beyond, from Receptionist Jobs in Leeds to logistics positions. We offer weekly pay, dedicated consultant support, and transparent communication, making your job search or career move as seamless as possible.
Key Responsibilities & Daily Duties
- Providing a warm, professional, and efficient welcome to all passengers, offering clear and accurate information on flight details, terminal facilities, check-in procedures, baggage allowances, and security protocols.
- Proactively assisting passengers with special requirements, including unaccompanied minors, passengers with reduced mobility (PRM), and large groups, ensuring their journey through the airport is as comfortable and stress-free as possible.
- Efficiently handling and resolving a wide range of customer enquiries and complaints at information desks, help points, and via telephone, using effective problem-solving skills and a calm, empathetic manner to de-escalate situations.
- Working collaboratively with airline staff, ground handling teams, security personnel, and retail outlets to ensure cohesive passenger flow and address any operational issues that may arise during shift.
- Utilising airport management systems and digital tools to access real-time flight information, process basic requests, and log incidents, maintaining a high degree of accuracy and attention to detail in all administrative tasks.
Essential Skills & Person Specification
- Proven experience in a customer-facing role, ideally within a high-footfall environment such as aviation, hospitality, retail, or a busy Receptionist position. Exceptional verbal and written communication skills in English are non-negotiable.
- A naturally resilient and patient personality, with the ability to remain calm, professional, and solution-focused under pressure, especially during flight disruptions, delays, or when dealing with anxious passengers.
- Strong teamwork ethic and the flexibility to work a rotating shift pattern that will include early mornings, late evenings, weekends, and public holidays, as required by the 24/7 airport operation.
- A smart and professional appearance, a positive"can-do" attitude, and a genuine passion for delivering outstanding service. A good level of IT literacy is required to navigate internal systems.
Salary, Pay Rates & Employment Benefits
We believe in rewarding our staff fairly for their skills and commitment. The pay rate for this Customer Service Advisor position is highly competitive, reflecting the importance and responsibility of the role within the airport environment.
Pay Structure: The standard hourly rate for this role ranges from £11.50 to £13.50 per hour, depending on your specific shift pattern (e.g., unsocial hours may attract a premium) and relevant prior experience. This is paid weekly, directly into your bank account.
Holiday Pay: In addition to your hourly wage, you will accrue paid holiday entitlement in line with UK employment law, which is managed and paid by StaffDirect.
Other Benefits: By working through StaffDirect, you gain access to a range of benefits including a dedicated consultant, opportunities for ongoing training, and first refusal on new roles that match your skillset. Successful performance in this temporary role can often lead to a permanent contract with the end client, providing excellent long-term career prospects in the aviation sector.
Why Register with StaffDirect for Airport & Customer Service Roles?
As a trusted Manchester Airport M90 recruitment and temporary staffing agency, StaffDirect connects skilled and reliable staff with employers who need them fast. We have deep-rooted relationships with major employers across the region, not just in aviation but also in warehousing, logistics, and hospitality. When you register with us, you're not just applying for one job; you're gaining a partner for your career. Whether you're interested in this Customer Service Advisor role, Warehouse Jobs in Leicester, or Forklift Driver roles in Croydon, we have the network to help.
- Competitive & Transparent Pay: We ensure you are paid correctly and on time, every week, with all entitlements clearly explained.
- Fast & Friendly Registration: Our process is streamlined to get you from application to start date as quickly as possible, with support every step of the way.
- Diverse Role Access: We recruit for temporary, part-time, full-time, and temp-to-perm roles across multiple sectors. Explore all options on our All Jobs board.
- Local Market Expertise: Your dedicated consultant understands the specific demands of the Manchester Airport job market and can provide tailored advice.
How to Apply for This Customer Service Advisor Role
The application process for this immediate-start position is straightforward and designed to be efficient. We are looking to fill this vacancy urgently, so prompt action is advised.
- Review & Apply: Click the prominent"Apply Now" button on this page. This will take you to our secure application portal where you can submit your details for this specific role.
- Quick Registration: If you are new to StaffDirect, you will be guided through a brief online registration. This creates your candidate profile in our system, making you visible for all future suitable roles, from Traffic Marshal / Banksman positions to Part Time Jobs in Reading.
- Consultant Contact: One of our Manchester-based recruitment consultants will contact you promptly, usually within 24 hours, to discuss your application, experience, and suitability for the role. They will answer any questions you have about the position, pay, or shift patterns.
- Interview & Onboarding: Successful candidates will be arranged for an interview with our client. Upon acceptance, we will handle all compliance and onboarding paperwork electronically to expedite your start date.
Direct Application: If you are interested email your cv and info to [email protected]. Please use the subject line:"Customer Service Advisor Application – Manchester Airport M90".
Other Immediate Customer Service & Airport Roles in Manchester Airport M90 Available Now
| Job Title | Location | Pay Rate | Apply |
|---|---|---|---|
| Airport Information Assistant | Manchester Airport M90 | £12.75 p/h | Apply |
| Passenger Service Agent (Airline) | Manchester Airport M90 | £12.25 p/h | Apply |
| Aviation Security Officer (Trained) | Manchester Airport M90 | £13.00 p/h | Apply |
| Baggage Reconciliation Agent | Manchester Airport M90 | £12.50 p/h | Apply |
| Retail Customer Assistant (Airside) | Manchester Airport M90 | £12.90 p/h + Bonus | Apply |
| Hotel Receptionist (Airport Hotel) | Manchester M90 | £13.00 p/h | Apply |
| Catering Assistant (Flight Kitchen) | Manchester Airport M90 | £12.75 p/h | Apply |
| Car Park & Transport Assistant | Manchester Airport M90 | £12.25 p/h | Apply |
| Airline Lounge Host/Hostess | Manchester Airport M90 | £12.80 p/h | Apply |
| Multi-Drop Driver (Airport Logistics) | Manchester Area | £12.75 p/h | Apply |
All advertised pay rates are indicative and depend on experience, shift pattern, and specific client requirements. For the most comprehensive list of vacancies, visit our All Jobs page.
Frequently Asked Questions (Customer Service Advisor Roles)
What kind of shift patterns can I expect as a Customer Service Advisor at Manchester Airport?
Airports operate 24/7, so shift patterns are rotational and will include early mornings (e.g., 4 AM starts), late evenings, weekends, and bank holidays. A typical pattern might be 4 days on, 2 days off, but specifics will be confirmed during your interview. Flexibility is highly valued, and we can discuss your availability during registration.
Do I need specific aviation experience to apply for this role?
While previous airport or airline experience is advantageous, it is not always essential. More importantly, we look for proven customer service experience in a fast-paced environment, excellent communication skills, resilience, and a professional attitude. Training on airport-specific systems and procedures will be provided.
How does the pay and holiday work with StaffDirect as a temporary worker?
You will be employed by StaffDirect for the duration of your assignment. We pay weekly, directly into your bank account. Your hourly rate includes your basic pay, and we also calculate and pay your statutory holiday pay entitlement separately, ensuring you are fully compliant with UK employment law. All details are clearly outlined in your contract.
Is there a chance this temporary role could become permanent?
Yes, many of our temporary placements, especially in long-term operational environments like airports, have the potential to become permanent (temp-to-perm). This is often based on your performance, reliability, and the ongoing needs of the client. We actively support our candidates in securing long-term opportunities.
What is the security clearance process for working at the airport?
All staff working airside or in secure areas must undergo a basic background check conducted by the airport authority (often a Criminal Record Check). For most customer service advisor roles landside, the checks are standard employment references and right-to-work verification, which StaffDirect will manage. Your consultant will guide you through any specific requirements.
If I'm not suitable for this role, will StaffDirect help me find other work?
Absolutely. When you register with us, your profile is active in our system. Our consultants will match your skills with other suitable vacancies, whether in customer service, as a Traffic Marshal / Banksman on construction sites, in warehouse operations, or Receptionist Jobs in Streatham. We encourage you to browse our Job Opportunities In The UK portal for the latest listings.
Explore More at StaffDirect
Whether you're a job seeker looking for your next opportunity or an employer needing reliable staff, StaffDirect is your dedicated partner. For more insights into the job market and recruitment strategies, explore our resources:
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Contact StaffDirect – Manchester Airport Recruitment
| StaffDirect Manchester Airport M90 Region Serving Greater Manchester & North West |
Phone: +44 (0)2036275550 Email: [email protected] Apply Directly: If you are interested email your cv and info to [email protected] |
StaffDirect is an equal-opportunities recruitment and temporary staffing agency serving Manchester Airport M90 and the surrounding region. Registered in England & Wales.