Order Processing Agent in NE11 — Immediate Start with StaffDirect

Are you an organised and efficient professional seeking a rewarding role in the dynamic Gateshead area? StaffDirect, a leading NE11 recruitment and temporary staffing agency, is recruiting for an experienced and proactive Order Processing Agent for an immediate temporary-to-permanent placement. This is a fantastic opportunity to join a forward-thinking team, offering an ASAP start, a highly competitive pay rate that rewards experience, and the potential for ongoing, long-term work for the right candidate. We understand the local job market intimately and connect dedicated individuals like you with businesses in Gateshead and the wider NE11 postcode area that value precision and reliability.

Our client, a respected and growing distributor based in the heart of NE11, requires a skilled individual to manage their crucial order flow. As a specialist in contract staffing in Swindon, SN8 and across the UK, we recognise the universal need for meticulous order management professionals. This role is perfect for someone who thrives on accuracy, enjoys a fast-paced environment, and takes pride in being the vital link between customer satisfaction and business operations. Applying through StaffDirect means you gain access to our extensive network of local employers and benefit from our supportive, personal service—we’re more than just a faceless agency.

Job Description

As an Order Processing Agent in NE11, you will be the central hub for all customer order activities within a bustling distribution centre. Your primary mission is to ensure the accurate, efficient, and timely processing of sales orders from point of receipt through to dispatch coordination. You will work closely with the sales, warehouse, and logistics teams, using dedicated enterprise software to input data, manage customer accounts, and resolve queries. This role demands a high level of attention to detail and excellent communication skills, as you will be the key point of contact for both internal stakeholders and external customers, ensuring a seamless service that upholds the company's reputation for reliability. Success in this position means contributing directly to operational efficiency and customer satisfaction, making it a critical and valued role within the business.

At StaffDirect, we specialise in matching skilled professionals with roles that suit their expertise and career aspirations. This particular opportunity with our Gateshead-based client is ideal for someone looking to build a stable career in administration and logistics within the NE11 region. Unlike generic job boards, we provide a personalised service; we take the time to understand your skills and goals, just as we understand our clients' needs. Whether you're looking for an immediate start to bridge a gap or a stepping stone to a permanent position, this role offers substantial potential. We also support a wide range of other positions locally, from Hotel Receptionists in CH5 to specialised Telehandler operators, demonstrating our broad network. By applying through us, you gain a dedicated consultant who will guide you through the process and advocate for you.

Key Responsibilities

• Accurately input, validate, and process customer orders received via email, phone, and EDI (Electronic Data Interchange) into the company's order management system.
• Liaise directly with the warehouse and logistics teams to coordinate order picking, packing, and dispatch schedules, ensuring timely fulfilment.
• Manage and maintain customer accounts, updating records with order details, contact information, and special delivery instructions.
• Proactively investigate and resolve order discrepancies, stock availability issues, and delivery queries in a professional and timely manner.
• Generate and distribute order confirmations, invoices, and dispatch notes, ensuring all documentation is complete and accurate for audit purposes.

What We're Looking For

• Proven experience in a similar Order Processing, sales administration, or customer service role, ideally within a distribution, wholesale, or e-commerce environment.
• Exceptional attention to detail and numerical accuracy, with the ability to manage high volumes of data without errors.
• Strong proficiency in Microsoft Office (especially Excel) and experience with ERP or order management software (e.g., SAP, Sage, Magento).
• Excellent verbal and written communication skills, with a customer-focused approach and the ability to work effectively as part of a team in a fast-paced NE11 workplace.

Salary & Benefits

We believe in transparent and fair compensation. For this Order Processing Agent position in NE11, the pay rate is highly competitive, ranging from £12.50 to £14.50 per hour, dependent on your relevant experience and proficiency with required software systems. This is a weekly-paid position, offering you regular and reliable income. Furthermore, this is a temporary assignment with a strong view to becoming a permanent position for the right candidate, offering job security and career progression within a stable company. The role typically operates during standard business hours, Monday to Friday, providing an excellent work-life balance. Additional benefits may include on-site parking, access to a pension scheme, and a supportive team environment. For a deeper understanding of how temporary roles can lead to permanent opportunities, explore our insights on finding jobs through temp agencies.

How to Apply

Applying for this immediate-start role is straightforward. The quickest and most effective method is to click the"Apply Now" or"Apply for This Job" buttons on this page, which will take you to our secure application portal. You will be able to upload your CV and fill in your details directly. Alternatively, you can email your application directly to our recruitment team. Please ensure your CV is up-to-date and highlights your experience in order processing, data entry, and customer service. Successful applicants will be contacted promptly for an initial telephone screening with a StaffDirect consultant, followed by an interview with our client in NE11. We move quickly to match talented individuals with urgent vacancies, so we encourage you not to delay your application. If you are interested email your cv and info to [email protected]. For a broader view of the opportunities we offer nationwide, from Order Managers in PE33 to roles in other cities, visit our central hub for job opportunities in the UK.

Other Immediate Order Processing Agent Roles in NE11 Available Now

All advertised pay rates are indicative and depend on experience, shift, and client.

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StaffDirect is an equal-opportunities recruitment and temporary staffing agency serving NE11 and the surrounding region.