Staff Direct Temp Customer Service Advisor Evening Hours Birmingham – Urgent Hiring Agency Updates November 2025
Job Description: Temp Customer Service Advisor
Location: Birmingham
Main Responsibilities:
– Handle incoming customer inquiries via phone, email, and live chat during evening hours
– Provide accurate and timely information to customers regarding products, services, and policies
– Resolve customer complaints and issues in a professional and efficient manner
– Document and log all customer interactions using the company's CRM system
– Upsell and cross-sell products and services when appropriate
– Maintain a high level of customer satisfaction by delivering exceptional service
– Adhere to company guidelines and procedures
Required Skills & Qualifications:
– Excellent verbal and written communication skills
– Strong problem-solving and decision-making abilities
– Proficiency in using computers and navigating various software applications
– Ability to multitask and manage multiple customer interactions simultaneously
– Customer-centric mindset with a focus on delivering exceptional service
– Patience, empathy, and the ability to remain calm under pressure
– Flexibility to work evening hours, typically from 4 PM to 12 AM
Experience:
– A minimum of 1 year of experience in customer service, preferably in a call center environment
– Familiarity with CRM systems and ticketing tools is a plus
– Experience in handling a high volume of customer interactions
– Knowledge of customer service best practices and techniques
Pay Rates:
The pay rates for Temp Customer Service Advisor (Evening Hours) in Birmingham typically range from £10 to £14 per hour, depending on experience and the specific company. Some positions may also offer additional benefits such as performance-based bonuses or employee discounts.
Please note that the pay rates mentioned are based on average market trends and may vary depending on the employer and specific job requirements.
Temporary Customer Service Advisor Job With Evening Hours in Birmingham
Are you looking for a part-time customer service job in Birmingham with evening hours? A temporary customer service advisor position could be an excellent opportunity to gain valuable experience, develop your professional skills, and earn some extra income. In this article, we'll explore what the job entails, the qualifications and skills required, and the benefits of working as a temporary customer service advisor during the evening shift in Birmingham.
What Does a Customer Service Advisor Do?
A customer service advisor is responsible for providing support and assistance to customers, addressing their inquiries, concerns, and complaints. The primary goal is to ensure customer satisfaction by offering accurate information, resolving issues, and maintaining a positive and professional demeanor throughout the interaction. Customer service advisors typically communicate with customers through various channels, such as phone, email, live chat, or social media.
In a temporary evening position, you may be required to handle a high volume of customer calls or messages during peak hours. The specific duties may vary depending on the company and industry, but generally include:
- Answering customer questions and providing information about products or services
- Troubleshooting and resolving customer issues or complaints
- Processing orders, returns, or refunds
- Updating customer account information
- Offering recommendations or upselling products when appropriate
- Maintaining accurate records of customer interactions
- Meeting performance metrics and quality standards
Qualifications and Skills Required
To be successful as a temporary customer service advisor, you'll need a combination of soft skills and technical abilities. While the exact requirements may differ depending on the employer, here are some common qualifications and skills sought after in customer service roles:
- Excellent communication skills, both verbal and written
- Active listening and problem-solving abilities
- Patience, empathy, and a friendly demeanor
- Proficiency with computers and customer service software
- Ability to multitask and work efficiently under pressure
- Adaptability and willingness to learn
- Previous customer service experience (may be preferred but not always required)
In addition to these skills, you may need to meet certain requirements specific to the evening shift, such as:
- Flexibility to work evening hours, typically between 5 pm and 10 pm
- Reliable transportation to and from work
- Ability to work independently with minimal supervision
Benefits of Working as a Temporary Customer Service Advisor
Taking on a temporary customer service advisor role during evening hours can offer several advantages, especially if you're looking for a part-time job or trying to gain experience in the customer service field. Some benefits include:
Flexibility
Evening shifts often provide greater flexibility compared to traditional 9-to-5 jobs. If you have other commitments during the day, such as school, family responsibilities, or another part-time job, working evenings can help you balance your schedule more effectively.
Skill Development
Working as a customer service advisor allows you to develop valuable skills that are transferable to many other industries and roles. You'll enhance your communication, problem-solving, and conflict resolution abilities, which can boost your employability and career prospects.
Networking Opportunities
Temporary positions can be an excellent way to expand your professional network. You'll have the chance to work with new colleagues, managers, and potentially customers from different backgrounds. Building positive relationships and making a good impression can lead to future job opportunities or recommendations.
Potential for Permanent Employment
In some cases, temporary positions can transition into permanent roles if both the employer and employee are satisfied with the arrangement. Performing well in a temporary customer service advisor position may open doors to long-term employment within the company.
Finding Temporary Customer Service Advisor Jobs in Birmingham
If you're interested in pursuing a temporary customer service advisor job with evening hours in Birmingham, there are several ways to find opportunities:
Job Boards and Websites
Online job boards like Indeed, Monster, and TotalJobs often feature temporary and part-time customer service positions. You can search for keywords like "temporary customer service," "evening jobs," or "part-time customer service" to narrow down your results.
Recruitment Agencies
Many recruitment agencies specialize in placing candidates in temporary roles, including customer service positions. Registering with reputable agencies in Birmingham can give you access to a wide range of job opportunities and support throughout the application process.
Company Websites
Check the careers or jobs section on the websites of companies you're interested in working for. Some organizations advertise temporary or part-time positions directly on their sites, especially if they have a high demand for customer service staff.
Networking and Referrals
Let your personal and professional contacts know that you're seeking a temporary customer service advisor position with evening hours. They may be aware of opportunities within their own companies or have connections to help you find suitable roles.
Preparing for Your Temporary Customer Service Advisor Role
Once you've secured a temporary customer service advisor position, it's essential to prepare yourself for success. Here are some tips to help you excel in your new role:
Familiarize Yourself with the Company and Products/Services
Take the time to research the company you'll be working for and understand their products, services, and target audience. This knowledge will help you provide more accurate and efficient assistance to customers.
Review Customer Service Best Practices
Brush up on customer service best practices, such as active listening, empathy, and conflict resolution techniques. Familiarize yourself with common customer scenarios and how to handle them professionally.
Attend Training Sessions
Most companies provide training for new customer service advisors, even in temporary positions. Attend all training sessions and pay close attention to the information provided. Ask questions if you need clarification on any aspects of your role.
Set Up Your Workspace
Create a dedicated workspace for your evening shifts, especially if you'll be working remotely. Ensure you have a quiet, comfortable area with reliable internet access and any necessary equipment, such as a headset or computer.
Manage Your Time and Well-being
Working evening shifts can sometimes disrupt your usual routine. Develop a schedule that allows you to balance your work responsibilities with your personal life and well-being. Make sure to get enough rest, maintain a healthy diet, and take breaks when needed.
Conclusion
A temporary customer service advisor job with evening hours in Birmingham can be a rewarding opportunity to gain experience, develop valuable skills, and earn income on a flexible schedule. By understanding the role requirements, seeking out opportunities through various channels, and preparing yourself for success, you can make the most of your temporary position and open doors to future career growth in the customer service field.
Remember to approach your temporary role with a positive attitude, a willingness to learn, and a commitment to providing excellent customer service. With dedication and hard work, your temporary customer service advisor position can be a stepping stone to a successful career path.
FAQs – Find Temp Customer Service Advisor Evening Hours Birmingham with Team Staff Direct
1. Q: What are the typical evening hours for a Temp Customer Service Advisor in Birmingham?
A: Temp Customer Service Advisors in Birmingham usually work evening shifts that start between 4 PM and 6 PM and end between 9 PM and 11 PM, depending on the company's requirements.
2. Q: Are there any specific qualifications needed for this role?
A: While a degree is not always necessary, excellent communication skills, customer service experience, and proficiency in using computers are essential. Some companies may require GCSEs or A-levels.
3. Q: Is training provided for Temp Customer Service Advisors?
A: Yes, most companies offer comprehensive training to familiarize you with their products, services, and customer service procedures before you start handling customer queries independently.
4. Q: What kind of tasks do Temp Customer Service Advisors handle during evening hours?
A: During evening hours, you will handle various customer inquiries via phone, email, or chat, assist with product information, troubleshoot issues, process orders, and provide general support to ensure customer satisfaction.
5. Q: Are there opportunities for permanent positions after working as a Temp Customer Service Advisor?
A: Yes, many companies offer the possibility of transitioning to a permanent role based on your performance and the company's requirements during your temp assignment.