Staff Direct - The Best Concierge Staff Recruitment Agency in UK

A concierge serves as the face of exceptional service at upscale hotels, residential buildings, clubs and retreats. To source polished, highly capable concierge staff, partnering with a dedicated recruitment agency saves hospitality employers time while reducing hiring risks.

Introduction

In today's fast-paced world, where customer service is vital to the success of any business, the role of staff has become increasingly crucial. Concierge staff are responsible for ensuring that guests receive a personalised and exceptional experience.

However, finding the right individuals to fill these positions can be a challenging task for businesses. This is where a concierge staff recruitment agency comes into play. These specialised agencies have the expertise and resources to attract, screen, and select highly qualified professionals for roles.

Benefits of Using a Concierge Staffing Agency

Organisations that engage a professional recruitment agency gain significant advantages including:

• Access to a large pool of pre-screened candidates versus limited applicants from job ads. This enables building a strong candidate bench.
• Seasoned recruiters handle screening via interviews, skills testing, qualifications checks, reference verification etc. This results in higher calibre hires.
• Swift placement of temporary or permanent staff, often within 4-6 weeks. Prevents service gaps from understaffing.
• Reduced risk and attrition with comprehensive background checks ensuring hires meet integrity and capability requirements.
• Assistance determining candidates’ suitability for the workplace culture beyond just qualifications.
• Scalability to easily increase or decrease staffing via qualified temporary staff.
• Complete handling of pre and post employment administration like visas, payroll, taxes etc.

Services Offered by Staffing Agencies

Specialist concierge recruitment and staffing agencies provide:

Permanent Concierge Recruitment - Full-time, ongoing , front desk and guest service hires for long-term needs.

Temporary Concierge Staffing - Short or long term temp staff to cover seasonal peaks, events, employee leaves and vacancies.

Concierge Screening - Assessment of guest service mindset, brand knowledge, soft skills.

Concierge Training - Customer experience training workshops to boost hired concierge skills.

How to Choose a Concierge Recruitment Agency

Key factors for employers when selecting a staffing partner:

• Proven specialisation in hospitality recruitment, ideally specific
• Local knowledge and candidate pool in your geographic area
• Thorough vetting process assessing capabilities, guest focus, demeanour, etc.
• Strong track record successfully placing staff
• Capability to source elite talent beyond typical channels
• Responsiveness and understanding of urgent hiring needs
• Extensive-specific screening expertise
• Competitive fees and flexible payment options
• Existing relationships with top talent produced from hospitality programs
• 

Typical Fee Structures at Concierge Agencies

• Permanent Placements - 15-25% of placed candidate’s salaries. Installments may be offered over 6-12 months.
• Temporary Staffing - Hourly bill rate including pay, employment taxes/insurance, agency service fee. Average 30% markup.

While agencies cost more than direct hires, reduced turnover, higher engagement and expertise offset the premium.

About Imperial Hospitality Staffing

Imperial Hospitality Staffing specializes in recruiting elite permanent and temporary, front desk, and guest service talent for 5-star hospitality brands globally. Our bespoke recruitment process, extensive candidate networks and unrivaled industry expertise enables access to top-tier hospitality professionals who create memorable experiences. Contact us today to discuss your hiring needs!

The Importance of Concierge Staff in the Hospitality Industry

Concierge staff play a vital role in the hospitality industry as they are often the first point of contact for guests. They are responsible for creating a positive and lasting impression by providing exceptional service.

Whether it's recommending local attractions, making restaurant reservations, or arranging transportation, staff go above and beyond to meet the unique needs and preferences of each guest.

With their expertise in customer service and attention to detail, staff ensure that guests feel valued and well taken care of throughout their stay. Their ability to anticipate and fulfill guests' needs enhances the overall guest experience and contributes to the success of any hospitality business.

The Challenges of Recruiting Concierge Staff

Recruiting concierge staff can be a daunting and time-consuming process. Businesses often struggle to find candidates who possess the right mix of skills, experience, and personality traits required for the role. Moreover, the traditional recruitment methods may not always attract high-quality candidates or provide the necessary screening and selection procedures. This is where partnering with a staff recruitment agency can be highly advantageous.

The Role of a Concierge Staff Recruitment Agency

A staff recruitment agency specializes in sourcing and selecting exceptional talent for positions. These agencies have a thorough understanding of the specific requirements of the hospitality industry and the unique skill set needed for staff. They work closely with businesses to identify their staffing needs, including the desired qualifications, experience, and cultural fit. By leveraging their vast network and industry expertise, a staff recruitment agency can attract top-notch professionals who are passionate about providing outstanding service.

The Benefits of Partnering with a Concierge Staff Recruitment Agency

1. Time-saving: By partnering with a staff recruitment agency, businesses can save valuable time and resources that would have been spent on the hiring process. The agency takes care of the entire recruitment process, including job advertising, screening, interviewing, and reference checks. This allows businesses to focus on their core operations and leave the task of finding the perfect staff to the experts.

2. Access to a diverse talent pool: A concierge staff recruitment agency has access to a wide network of qualified professionals. They know where to find the best candidates and have the means to attract them through various channels, such as job boards, social media, and industry connections. This ensures that businesses have access to a diverse pool of talent, increasing the chances of finding the perfect match for their specific requirements.

3. Expert screening and selection: A concierge staff recruitment agency employs experienced recruiters who have a keen eye for identifying top talent. These professionals have extensive experience in screening candidates, conducting thorough background checks, and verifying references. By letting professionals handle the screening and selection process, businesses can be confident that they are getting the best possible candidates for their positions.

4. Industry knowledge and expertise: A concierge staff recruitment agency understands the nuances of the hospitality industry and the intricacies of roles. They keep themselves updated with the latest industry trends, best practices, and emerging technologies. This knowledge and expertise enable them to identify candidates who possess the necessary skills and attributes required to excel in the ever-evolving hospitality industry.

5. Cultural fit and personalised service: A concierge staff recruitment agency specializes in finding candidates who not only possess the required skills and experience but also align with the business's culture and values. They understand the importance of cultural fit in ensuring long-term success and building a cohesive team. By considering the specific needs and preferences of a business, a staff recruitment agency can provide personalised service and customised solutions to match the unique requirements of each client.

Conclusion

Partnering with a concierge staff recruitment agency is a strategic move for businesses in the hospitality industry. These agencies have the expertise, resources, and industry knowledge to attract, screen, and select highly qualified professionals who possess the necessary skills and attributes for roles.

By saving businesses time and resources, providing access to a diverse talent pool, and offering expert screening and selection processes, staff recruitment agencies contribute significantly to the success of businesses. With their ability to find candidates who align with the business's culture and values, these agencies ensure that businesses can provide exceptional service and create memorable experiences for their guests.

FAQs About Concierge Recruitment Agencies

What types of concierge roles do agencies fill?

Front desk, lobby concierge, club concierge, lifestyle manager, residences, chauffeur, guest services.

What qualifications should concierges have?

Guest service credentials, hospitality or butler training, brand specific training, multi-lingual skills.

How are concierge staffing agencies regulated?

Agencies follow laws around candidate privacy, non-discrimination and fair hiring practices overseen by national recruitment associations.

What screening does a agency conduct?

Interviews assessing guest focus, brand alignment, soft skills. Background checks, references.

How are concierge candidates sourced?

Existing talent networks, exclusive job boards, proactive search, candidate databases, referrals.

What are risks of hiring directly without an agency?

Time spent sourcing and vetting. No professional screening or temp staffing support. Higher mis-hire risk.

How are concierge temp staff billed?

Hourly bill rates based on base pay + taxes/insurances + agency markup. Around 30% markup typically.

How soon can temporary staff start?

Pre-vetted candidates can start within 72 hours typically. Ideal for short notice leaves.